Arista Quartz
Residential Limited Lifetime Warranty
Arista International, Inc. (Arista) warrants quartz materials to be free of manufacturing defects from the date of installation when fabricated and installed by an authorized, licensed and insured fabricator. This warranty applies to the repair or replacement of failed material that has been permanently installed in your residence. The option to repair or replace is at the sole discretion of Arista.
This Residential Lifetime Warranty is limited to the original owner of a private single-family residence in which Arista Quartz has been originally installed. This warranty is available to the original owner and resident and is non-transferable.
Decisions regarding this warranty are at the sole discretion of Arista. No representative, salesperson, dealer, distributor, fabricator or other persons are authorized to make any warranty or promises on behalf of Arista with respect to quartz products. If it is determined by Arista that the quartz materials failed due to a manufacturing defect, Arista will, at its discretion, repair or replace such materials. Arista will work towards achieving the best possible resolution and an exact color match are not guaranteed.
Terms and Conditions:
This warranty applies only to Arista Quartz surfacing materials and does not apply to any other products, including other quartz surfacing products manufactured or supplied by any other party.
This warranty applies only to Arista Quartz surfacing materials that have been permanently installed in the interior of single-family residences and have not been moved from them original installation. If after or during installation you decide that you do not like the color or finish you selected, that decision is not covered under this warranty.
This warranty does not cover any residence where the owner is not the occupant.
The warranty does not cover materials and/or services that have not been paid in full.
This warranty applies only to materials that have been maintained according to the Arista Quartz Care & Maintenance Guidelines.
To request service under this warranty you must contact Arista directly at (480) 659-0222 within thirty (30) days of the failure of Arista Quartz surfacing materials. Please have your proof of purchase available.
You must agree to cooperate with Arista International, Inc. or its authorized agents in the inspection of the product and assist us in efforts to perform our obligations under this warranty.
This warranty is non-transferable.
What Is Not Covered Under This Warranty?
• Any residence where the owner is not the occupant.
• Materials and/or services that have not been paid for in full.
• Use for any commercial purposes. Commercial use includes but is not limited to, use in a store, rental properties, office or any other place of business.
• Products installed in any outdoor application.
• Products used as flooring material.
• Improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.
• Chips or other excessive impact damage in the product.
• Scratches. Arista Quartz is scratch resistant but is not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance.
• Routine maintenance including but not limited to, minor conditions such as removing stains and water spots by following the techniques specified in Arista’s Care & Maintenance guidelines.
• Failures due to fabricators/installers not following the prescribed fabrication and installations procedures as outlined by Arista International, Inc. Improper fabrication and/or installation is the sole responsibility of the fabricator and/or installer.
• Defects that were visible at the time of fabrication and were not avoided during fabrication. Fabricators are required to perform a visual inspection of all materials prior to fabrication and again prior to installation.
• Seam appearance or seam performance, adhesives, caulk or other accessory items. Once the product is installed, the two main reasons for seam separation or cracking are the shifting or movement of the substrate, cabinets or foundation, and thermal shock. Thermal shock can occur when a hot pain, dish or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.
• Chemical damage.
• Creative use of the material including bending or curving.
• Material that has been milled or reduced in thickness.
• Installation of sinks.
• Securing mechanical fasteners directly into the material.
• Failures due to inadequate support for the installation. This includes overhangs in excess of the recommendations provide by Arista which are inadequately supported.
• Chips or cracks that are a result of “dry” cutting or polishing.
• Chips or cracks that are a result of not following the minimum requirements for edge details.
• Mitered edges where the joint is not cut correctly.
• Altering of any factory applied finish.
• Temporary marks such as metal marks, fingerprints, or other signs of daily living.
• Additional modifications such as plumbing, electrical, tile, cabinets, flooring, etc. that may be necessary to repair or replace the Arista product covered under this warranty.
• Transportation, freight, tear out, demolition in any form, disposal and re-installation, fabrication or associate cost beyond the cost of the product.
• Natural variations in the color, size, shape and distribution of the pattern of the natural quartz or the natural variations in background tone. These characteristics are inherent and unique characteristics of the product. Color samples provided to consumers, dealers and fabricators are only representative and not an exact replication of what will be installed in your home.
• Spots or blemishes smaller than a U.S. ten (10) cent coin and on multicolored materials smaller than a U.S. Quarter (25) cent coin. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect the structural integrity of the material.
Arista International, Inc. is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, and architectural/engineering design, and structural movements, acts of vandalism or accidents.
Arista International, Inc. shall not be responsible in either contract or tort for any loss of direct, indirect, consequential, incidental, special, exemplary, or punitive damages arising out of the use or the inability to use the products covered by this warranty. Some states do not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you.
THE FOREGOING IS THE COMPLETE WARRANTY FOR ARISTA QUARTZ AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO ARISTA QUARTZ AND ARISTA INTERNATIONAL, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other right which vary from State to State.
Care & Use
• For every day cleaning use a soft sponge or dishcloth with warm water.
• For stubborn or greasy clean-ups use a gentle liquid cleaner like Mr. Clean, 409, Simple Green, Fantastic, etc. or ordinary dish washing detergent (like Palmolive) with warm water and a “White Scotch Brite”
• Never use red or green Scotch Brite on Arista Quartz as they contain aluminum oxide and may dull the stone’s finish.
• Do not use abrasive cleaning agents such as regular Comet and Ajax.
• Though most common household cleaners have no effect of Arista Quartz, but never allow your Arista Quartz countertop to come in contact with drain cleaners, paint strippers or products containing Hydrofluoric acid, Methylene chloride, Trichloroethylene or any product with a very high or very low pH. These types of chemicals may etch or discolor the surface of Arista Quartz.
• Arista Quartz is scorch resistant and under normal conditions is not affected. Always use a trivet or hot pad between Arista Quartz and any heat generating device including but not limited to crock pots, deep fryers, air fryers, hot pots and pans, electric skillets, etc. Sudden or rapid change of temperature or sustained heating, especially near edges and cut outs, may create enough thermal expansion energy to cause your countertop to crack. Damage caused by thermal expansion is not covered under the Arista Quartz warranty.
Care & Maintenance Cont.
Maintaining your new quartz countertop is easy. In most cases, soap and water or a mild detergent is all that is required to maintain its luster. If necessary, apply common, non-abrasive, household cleaners on a cloth r sponge and wipe the surface rinsing thoroughly after cleaning.
SPILLS
Sometimes spills occur and dry on the worktop. Materials that harden as they dry, such as gum, grease, nail polish or paint should be removed by gently scraping away the residue material with a blunt plastic scraper. The quartz surface should be cleaned with a household vinegar/ water solution (always follow the manufactures dilution instructions) or with a non-abrasive cleaning pad (such as a white 3M Scotch-Brite) together with a non-bleach, non-abrasive liquid cleaner and rinse thoroughly with clean water. Surface should d be dried with a clean white paper towel or white cloth.
RESISTANCE TO STAINS AND CHEMICALS
Quartz countertops are non-porous, so spills and stains are not absorbed into the surface, making it stain resistant, but NOT STAIN PROOF. Permanent markers/inks and some chemicals, solvents (e.g. acetone, paint thinner, nail polish remover) or dyes may, however, cause permanent discoloration to the surface and should be avoided. Should these agents come into contact with the surface wipe up immediately and rinse with plenty of water.
DO NOT expose, in use or otherwise, quartz surfaces to abrasive, strong alkaline, acetone, acid, free radicals, oxidizers, or the like (whether high neutral or low pH) cleaners. Avoid exposing your tops to harsh chemicals!
DO NOT use or expose quartz surfaces to such products including but not limited to bleach, oven cleaners, Comet Æ, Soft Scrub Æ, SOS Æ, products with pumice, batteries, paint removers, acetone, nail polish removers, furniture strippers, oil soaps, tarnish, or silver cleaners, or the like. DO NOT use abrasive or harsh scrub pads.
DO NOT apply any sealers, penetrants or topical treatments to quartz surfaces under any circumstances. Such products will wear off and cause the gloss to appear dull or inconsistent
HEAT RESISTANCE
Quartz countertops ARE NOT heat proof, chemical proof, or fracture proof in any form. To maintain the beauty of your quartz countertop, DO NOT place hot skillets or roasting pains, air fryers, etc. onto the surface. Also be aware of the potential damage to the surface by heat generating appliances such as electric grills, crock pots, toasters, etc. Industry recommends the use of trivets and hot pads to prevent heating the top. Certain exposure to heat may cause cracks due to thermal shock.
CUTS OR SCRATCHES
Avoid using knives directly on the quartz surface. Quartz countertops are scratch resistant, but they are not scratch proof and can be damaged when forcefully hit with sharp objects. Use a cutting board placed on top of the countertop to avoid damage. Avoid sliding heaving pits and pans and or other heavy items across the countertop.